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Full facilities management service for Tesco Underwriting

Tesco Underwriting (TU) underwrites Car and Home insurance policies for Tesco Bank customers and provides these customers with a claims management service.

Keysource delivers a full range of FM services for TU at its head office in Reigate where nearly 100 employees are located.

Key drivers for the contract are cost and efficiency as well as the requirement to have a safe and healthy working environment for all staff.

The contract involves providing critical FM support along with responsibility for soft services, reactive maintenance and damage repair including fire suppression, electrical testing and compliance.

Project Highlights

  • Full range of hard and soft FM services delivered

  • Support of Tesco Underwriting’s business critical environments and associated soft services

  • 24/7/365 emergency response to site with 4 hour SLA

  • Fully managed remote monitoring

  • All SLAs met with 100% compliance

  • Comprehensive fund management

  • Single point of contact for all maintenance

“Since engaging Keysource as our Facilities Management provider we have found them to be extremely responsive to our needs. They are very professional in their approach and flexible in finding solutions to any of our requests.”

— Lisa Field, Corporate Services at Tesco Underwriting

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