About the role:
The role’s primary purpose is to oversee and execute the delivery of maintenance and support services for a flagship customer data centre, ensuring optimal operational performance is consistently maintained to the highest standards.
With over 180 contracts worldwide, the Operational Services Business unit is responsible for maintaining, operating and managing customer data centre and critical environments. From preventative maintenance and emergency response services to 24×7 technical help desk and remote monitoring services – Keysource Operational Services are designed to support customers throughout critical asset lifecycles.
Key responsibilities:
– Act as the primary cooling engineer subject matter expert for your site (and other sites within scope), providing expertise to both client and internal teams.
– Carry out planned and reactive engineering tasks, including proactive daily and weekly activities, alarm responses, fault diagnosis, maintenance, repairs, and equipment modifications related to mechanical systems.
– Oversee all operational and maintenance activities, ensuring they are performed safely, appropriately, and in compliance with service level agreements (SLAs).
– Take ownership of technical service delivery governance, including audits, within a common toolset on your site.
– Collaborate with the Technical Services Manager (TSM), Operational Services, and Sales teams to identify and support potential new sales opportunities.
What are we looking for?
- Significant experience in performing Air Conditioning installation, maintenance and commissioning is essential
- Experience with Chilled Water and DX Systems, Chillers, CRACS, Split DX units is essential
- Multiyear hands-on experience in an engineering role is essential
- Customer service orientated with a confidential & professional manner – able to manage client expectations
- Strong interpersonal skills with the ability to communicate effectively across all levels
- Strong written and verbal communication skills – able to clearly explain technical issues in simple terms to both technical and non-technical audiences
- Extremely organised and methodical, pays attention to detail
- Demonstrate high levels of accountability and ownership
- Ability and genuine desire to understand complex technical issues both within and outside of your current knowledge and progress them to resolution
- Understanding of the importance of health, safety and environmental considerations
- A strong team player who will put team objectives ahead of their own
- Experience of liaising with multiple disciplines to drive solutions to complex operational issues within a critical environment
- Proficiency in managing third-party vendor operations
- Please note that this role participates in 1 in 3 on call rota. The role will be primarily based at our Data Centre in Wythenshawe (Manchester) and will involve travel to other sites across the North.
Sounds like a great opportunity? Want to find out more and apply?
Please apply with your CV and a covering letter, stipulating how you meet this criteria to careers@keysource.co.uk or complete the form below.
Disclaimer: Statistically, women are less likely to apply for a job if they don’t meet all criteria. If you don’t tick all the boxes but think you would be a great fit for the role, we want to hear from you!
At Keysource, we are committed to creating an inclusive and accessible workplace for all. We understand that everyone has unique needs, and we strive to accommodate them through reasonable adjustments. If you require any reasonable adjustments to participate in our recruitment process, please don’t hesitate to reach out by emailing careers@keysource.co.uk. Please remember, you only need to share what you are comfortable to for us to support your request. Your success is important to us, and we’re here to ensure a supportive and inclusive experience for all.
